Summary
Kiwi is a proactive assistant that sends timely messages and can complete approved tasks across apps and websites.
About
Kiwi combines proactive reminders with user-approved task execution through messaging channels. Its value depends on reliably tracking relevant plans and completing actions across external apps and websites.
Kiwi tracks upcoming events, trips, plans, bills, and related people, then contacts users through iMessage or WhatsApp when action may be needed. With user approval, it can carry out tasks on apps or websites, such as arranging a car after a delayed flight or rescheduling a parcel delivery. The product is described as being free during its pilot.
Key Features
Tracks upcoming events, trips, plans, bills, and associated people
Sends proactive messages when an action may be timely
Communicates through iMessage or WhatsApp
Can perform tasks on apps or websites after user approval
Supports examples including travel transport and parcel rescheduling
Real-World Use Cases
Travel coordination
Notify a traveler about a flight disruption and offer to arrange transportation for arrival, subject to user approval.
Household planning
Prompt users about upcoming free time and help coordinate plans, such as activities with children.
Delivery management
Identify a delivery that requires a signature and offer to reschedule it for a more suitable time.
Personal reminders and bill follow-up
Track upcoming plans and bills and message users when a related action may be needed.
Business Opportunities
Travel disruption assistance
Problem: Travelers may need to coordinate ground transportation quickly when plans change.
Solution: Use timely messaging to surface a travel-related need and offer an approved booking action through an app or website.
Estimated ROI: Unknown. Potential value includes reduced coordination effort, but no pricing, adoption, or outcome data is provided.
Execution: Evaluate the reliability of travel-context detection, the availability of supported booking workflows, and user approval controls before deploying in a travel service.
Delivery exception management
Problem: Recipients may miss deliveries that require a signature or be unavailable at the scheduled time.
Solution: Notify recipients when a delivery needs attention and offer to reschedule it with their approval.
Estimated ROI: Unknown. Reduced missed deliveries or support contacts are plausible benefits, but the product context provides no measured results.
Execution: Assess whether delivery status can be tracked and rescheduling can be completed reliably across relevant provider websites or apps.
Personal schedule coordination
Problem: People may overlook upcoming commitments or spend time organizing routine plans.
Solution: Track plans and related details, then send timely prompts and offer to complete approved actions.
Estimated ROI: Unknown. Time savings are possible, but no usage or productivity measurements are available.
Execution: Start with a limited set of common planning workflows and measure reminder relevance, task completion, and user trust.