The expanded partnership adds ServiceNow workflow actions to ChatGPT and plans OpenAI-powered development, security and voice capabilities across ServiceNow.
OpenAI and ServiceNow announced an expanded partnership on October 28, 2026, connecting ServiceNow workflows with ChatGPT and Codex while bringing OpenAI models and agents into ServiceNow products. The companies describe use cases spanning application development, IT support and security work. The expansion builds on a partnership they announced in January, according to OpenAI.
A new ServiceNow integration is intended to let customers bring business context and workflow actions into ChatGPT. In an example provided by OpenAI, an IT worker could look up related incidents, assess a proposed change and update a ServiceNow record within a ChatGPT conversation. Customers will connect their own ServiceNow instance and select which capabilities to enable. ServiceNow’s Action Fabric applies the organization’s existing permissions and business rules to available actions.
ServiceNow is also previewing an interactive incident-response experience in ChatGPT. An on-call engineer could review monitoring alerts, recent changes and affected services, then assign a team and work toward resolving the issue. The announcement does not state that this preview is generally available.
The companies plan additional product work in three areas. A planned Codex integration in ServiceNow’s AI Workflow Factory is intended to help developers build applications using the platform’s business context. OpenAI models are also planned for ServiceNow’s Build Agent and Autonomous Engineer products. A joint security solution is designed to combine OpenAI capabilities with ServiceNow asset, identity and business information to help investigate vulnerabilities and coordinate remediation. A planned voice feature would let users describe an AI use case and fill in assessment information through spoken prompts and follow-up questions.
ServiceNow plans to extend ChatGPT Work and Codex access to all employees, beyond its engineering organization. OpenAI says the ServiceNow MCP plugin is available in its marketplace now, with enhanced capabilities expected by the end of 2026. Voice capabilities are expected in the first quarter of 2027; security features are slated for early access in January 2027 and general availability in the second quarter. Codex in AI Workflow Factory is expected in 2027.