ServiceNow says its Arc agent is generally available with enterprise policy controls, while parts of its planned NVIDIA-backed AI Passport enforcement remain future releases.
ServiceNow announced on October 21 that Arc, its personal long-running AI agent for enterprise work, is generally available. The company says Arc can take on tasks across ServiceNow workflows, email, Microsoft Teams and other productivity tools, while its Super Intelligence Control Tower defines organizational policies and NVIDIA OpenShell enforces those policies at runtime. The announcement expands the companies’ partnership around enterprise agent governance.
ServiceNow describes Arc as an agent that can be assigned a goal, plan and execute work across systems, check its output and continue for minutes or days. It can also surface action items from an employee’s backlog, inbox, meetings and conversations. The company says Arc can build an integration when one is unavailable, with the resulting work intended to remain inside the same NVIDIA OpenShell boundary. Arc can run on a dedicated computer inside a secure OpenShell environment or on an employee’s desktop. ServiceNow also says it is designed to use local models for everyday tasks on NVIDIA RTX Spark and rely on frontier models for more demanding requests.
The governance proposal centers on setting limits on which systems an agent can access, which APIs it can call and what data it can read. ServiceNow says its AI Passport will carry authorization and business-policy information that NVIDIA enforcement layers can use to approve or block actions. The announcement describes additional enforcement through NVIDIA BlueField hardware and says revocations are designed to propagate across software and hardware layers in approximately one second. These are company-described capabilities, not independently verified performance results.
Availability is more limited than the full architecture described in the release. ServiceNow says Arc is available through EmployeeWorks and included at no additional cost with its Foundation, Advanced and Prime SKUs. Mac support is live, while Windows support was expected to roll out within weeks of the announcement. AI Passport and its integration with NVIDIA OpenShell and BlueField were described as planned for a future release. The announcement therefore combines a current enterprise-agent launch with a broader control framework whose full software-and-silicon enforcement was not yet generally available.