Uber Expands OpenAI’s ChatGPT Work to More Than 30,000 Employees
Enterprise AI
Uber Expands OpenAI’s ChatGPT Work to More Than 30,000 Employees
OpenAIOct 23, 2026
Uber announced a company-wide ChatGPT Work rollout for more than 30,000 employees, expanding from a 1,000-person pilot across its global workforce.
Uber announced on October 22, 2026, that it is expanding access to OpenAI’s ChatGPT Work to more than 30,000 employees across its global workforce. The company-wide rollout follows an initial pilot involving 1,000 employees, according to OpenAI’s announcement.
ChatGPT Work runs within ChatGPT Enterprise and is designed to handle multi-step workplace tasks. It connects with tools Uber employees already use, including Google Drive, Gmail, Google Calendar and Slack. OpenAI says staff can use it to research information, prepare meeting briefs, create presentations, analyze data and carry work across applications.
The deployment includes access to OpenAI models, with GPT-6.1 Sol set as the default capability. Uber employees will also have access to multimodal features, including voice and image generation, according to the announcement. An internal library of AI skills, approved integrations and dedicated training are intended to support adoption across operations, finance, marketing and product teams.
Uber’s software engineers will continue using Codex for software development and coding workflows; the company-wide ChatGPT Work rollout is therefore described as an addition to existing developer tools, not a replacement for them. OpenAI characterizes the launch as Uber’s first company-wide deployment of an agentic platform tailored to knowledge work.
The rollout extends an existing collaboration between the companies. OpenAI says the partners plan to share further information about employee adoption, use cases and measurable outcomes as deployment continues. The announcement does not provide a schedule for reaching every employee beyond stating that the rollout begins October 22, nor does it report results from the earlier pilot. Its stated scale and breadth mark the main change: employees across Uber’s functions are being given access to a common assistant connected to workplace tools, alongside the company’s established engineering use of Codex.
Industry Impact
AI Moves Into Everyday Workflows
Enterprise software, technology, finance, marketing, and product teams
Overview
Uber’s expansion gives more than 30,000 employees access to an assistant connected to tools such as Google Drive, Gmail, Calendar, and Slack. For business leaders, the deployment illustrates how enterprise AI can be introduced across functions, supported by approved integrations, internal skills, and training. Product and operations teams may use it for research, briefs, presentations, and data analysis. The announcement reports no pilot results or measured outcomes, so productivity gains remain unverified.
Key Impact Points
The rollout scales from a 1,000-person pilot to access across Uber’s global workforce.
Connections to existing workplace tools position ChatGPT Work to support tasks spanning multiple applications.
Codex remains in use for software development, making the deployment additive to Uber’s engineering tools.
Opportunities
Enterprise Workflow Deployment
Enterprise software and cross-functional business operations
The rollout points to an opportunity for organizations to connect workplace assistants to the tools employees already use and support adoption with approved integrations, internal skills, and training. Businesses considering similar deployments can start with common knowledge-work tasks such as research, meeting preparation, presentations, and data analysis, then track usage and outcomes by team. Uber’s announcement does not establish realized productivity gains, pilot results, or a direct revenue model; value would need to be demonstrated through an organization’s own measures of adoption, workflow efficiency, and quality.
Integrated Workplace AI Adoption
Problem: Employees carry out knowledge-work tasks across separate workplace applications.
Solution: Deploy an assistant connected to existing tools, with approved integrations, task-specific skills, and employee training.
Target Users: Business leaders and teams in operations, finance, marketing, and product.
Business Value: Potential to support research, meeting preparation, presentations, and data analysis across workflows; results require measurement.
Revenue Potential: No revenue potential is reported in the announcement; any business case would depend on demonstrated operational value.
